Frequently Asked Questions

Placetopay is the electronic payment platform that Parce Travel uses to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

On the virtual store at www.parcetravel.com you will be able to make your payment using the methods enabled for this purpose. Depending on the payment options chosen by the merchant, you may pay with Visa, American Express, Diners, and MasterCard credit cards and PSE savings and checking debit accounts.

To protect your data, Parce Travel delegates the capture of sensitive information to Placetopay. Our payment platform meets the highest standards required by the international PCI DSS regulation for credit card transaction security. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications through encryption of all data to and from the site; this way, you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the certifying authority, and the address bar turns green. These features are immediately visible and provide assurance and confidence to complete the transaction in Placetopay.

Placetopay also has constant monitoring by McAfee Secure and electronic message signing with Certicámara.

Yes, with Parce Travel you can make your online purchases 7 days a week, 24 hours a day, just one click away.

If you have not yet completed your payment, you may return to the initial step and choose the payment method you prefer. Once the purchase has been completed, it is not possible to change the payment method.

ESTABLISHMENT OF COMMERCE: The previous point applies to the payment method, but you must also mention the store’s refund policies to comply with Article 51 of the Consumer Statute Law.

No, electronic payments made through Placetopay do not generate additional costs for the buyer.

First, check if a confirmation email for the transaction was sent to the email address you provided at the time of payment. If you did not receive it, you should contact Lady Saavedra to confirm the status of the transaction.

For each approved transaction through Placetopay, you will receive a payment receipt with the purchase reference at the email address you provided at the time of payment.

If you do not receive it, you can contact Lady Saavedra at the following numbers: from Colombia +57 601 7563677 / +57 317 497 6146, from Spain +34 91 999 5494, or at the email info@parcetravel.com to request that the receipt be resent to the same email address registered at the time of payment.